Adecco Group

  • Modis - Retail Strategic Director

    Location US-Anywhere
    Category
    Modis, Inc.
  • Overview

    SUMMARY:

    Under limited direction for the branches in their care, manage the activities related to diagnostics for the retail method, follow up on specific action items from the training, roll outs for operational training, process efficiency/quality; perform colleague coaching/training related to compliance, quality, and the retail method; support region leaders with sales and operational reporting analysis.  Ensure the effective training of all new hires and implement approved policies and procedures to increase operating efficiency. 

    Responsibilities

    GENERAL RESPONSIBLITIES:

     

    • Collaborate with branch, region and division management to ensure strategies for retail method processes are developed in consideration of market needs and trends and effectively implemented in branches.  Drive training efforts in the branches, ensuring that branch activities for each pillar are planned, measured and followed up. 
    • Conduct Retail Method Diagnostic Completions for each branch on an annual basis, along with feedback and follow-up on market approach, on-going analysis and where to focus call planning efforts.
    • Conduct Market Approach analysis and training every 6 months.
    • Participate in the training of all new Branch Managers in Standard Operating Procedures, control procedures, A/R management and HR policies.
    • Ensure the effective training of all new hires on Standard Operating procedures, processes and quality customer service delivery. Plan new hire training schedules and hands-on follow-up training in all aspects of the retail method.
    • Document colleague training as required and offer career development plan recommendations to region and division for internal colleagues.
    • For offices without a manager, act as interim MD along with AVP/ RVP/SVP if needed and provide infrastructure, manage financial goals and lead by example.  Screen potential manager candidates and assist in training of new manager hire.
    • Ensure that company policies and procedures are implemented and firmly followed at assigned branches by providing weekly and monthly operational reporting analysis.  Assist with implementation of key company projects, including pricing initiatives.  Work to continually increase operating efficiency.  Act as liaison to solve corporate support issues and questions from the field.  Special projects for SLT.
    • Review branch results of Quarterly Performance Reviews (QPR) with Quality Auditor (QA).  Work with MDs and staff to create effective action plans for improvements.  Coach and train staff in action plan areas as needed and follow up to ensure action plans are implemented
    • Collaborate with the branch and regional management to define and conduct quality and compliance related training as needed.
    • Review reports on compliance and process efficiency scoring.  Take corrective action as warranted. 
    • Foster a business climate throughout the division focusing on improving and maintaining the highest level of client service and quality deliverables.
    • Establish, foster and maintain working relationships with Colleagues, senior management and clients.
    • Participates in special projects and performs other related duties as required.

     

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations will be made upon request to enable individuals with disabilities to perform the essential functions.

     

    Qualifications

     

     

    MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

    Bachelor’s degree required, plus at least three years Modis retail experience, ideally in at least 2 roles.

    Recruiter experience required; Supervisory/Management experience preferred.

    Sales experience required, P&L management required. 

     

    KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

    • Ability to communicate effectively, verbally and in writing.
    • Ability to multi-task.
    • Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.
    • Excellent oral/written communication, presentation, organization and strong decision making skills required.
    • Proficient in Bullhorn
    • A minimum of 50% travel is required for this position.
    • Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.

     ADECCO RETAINS THE RIGHT TO CHANGE OR MODIFY JOB DUTIES AT ANY TIME.  THE ABOVE JOB DESCRIPTION IS NOT ALL ENCOMPASSING.  NEEDS AND REQUIREMENTS MAY VARY BETWEEN LOCATIONS AND ACCORDING TO BUSINESS NECESSITY.

     

    COMPANY OVERVIEW:

     

    Adecco Group North America through an impressive portfolio of staffing industry leading brands, including Accounting Principals, Adecco Staffing, Adia, Ajilon, Entegee, Lee Hecht Harrison, Modis, Paladin, Parker+Lynch, Pontoon, Special Counsel and Soliant is the world’s leading provider of Human Resources solutions.

     

    We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.

     

    Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services team.

     

    Equal Opportunity Employer Minorities/Women/Veterans/Disabled

     

     

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