Adecco Group

  • Modis - Managed Services, Offerings Director

    Location US-TBD | US-FL-Jacksonville
    Modis, Inc.
  • Overview

    Modis is currently searching for an Offerings Director for our global Managed Services division.  This position will office in Jacksonville FL for the first six months of employment but qualified candidate can reside in a major city throughout the US.  Travel is required for the position.



    Director | IT | Managed Services



    The Modis Managed Services, Offerings Director is responsible for defining and delivering products & services that provide compelling values & experiences focused on end-to-end stories around IT Managed Services and Digital Solutions. This role requires an individual with strong leadership, partnering and analytical skills who can create a shared vision and plan.  Help define and build products from existing ideas, customer’s needs, technology trends using our existing solutions as well as open source technologies.  Keep up with the emerging technology landscape and develop new ideas and product requirements based on customer’s needs, market drivers, partners feedbacks and company’s vision/strategy.



    Location: Open (must be available to work out of Jacksonville, FL for the first 6-months)


    Essential Functions:

    • Define product strategy and roadmap with internal team(s) and business leaders for assigned products/services that is customer-focused, differentiated, and compelling LOB profitability goals and resource optimization based.
    • Drive product planning through research, customer feedback, competitive analysis and market requirements to investigate and validate customer needs and market fit.
    • Effectively translate client’s pain points, feedback, market drivers etc. to product strategy & product requirements.
    • Communicate product positioning (value proposition, key messages, competitive positioning, etc.)


    Required Experience:

    • Must have some form of Managed Services background, or have designed technical services as products.
    • Product management experience in technical field, software, hardware, IT, application middleware, distributed systems, or other distributed application domains
    • Good business acumen to drive business case development, market/customer research, market sizing, revenue projection for products owned
    • 5+ years of B2B experience within the enterprise software/IT space
    • Strong track record of creating products / services that deliver compelling values and customer’s experiences
    • Successful track record of hands on product management across conception, launch, and sunset
    • Demonstrated ability to work with partners and complementary solutions providers
    • Experience in working in an Agile and fast-paced environment
    • Experienced with interacting with customers, driving Voice-of-Customers (VOC) gathering


    Required Skills & Credentials:

    • BA/BS required, Engineering, Computer Science or related technical degree preferred
    • Strong analytical and synthesis skills, high intellectual power
    • Excellent listening, oral and written communication/presentation skills with strong ability to influence people at all levels and in various functions.
    • Partner with MMS Sales team and MMS Delivery team to drive Go-To-Market strategy to ensure successful product launches.
    • Work with cross-functional teams to plan/develop/deliver successful products to market.
    • Define, measure and report out on product's KPI's.
    • Establish customer feedback loop to bring valuable insights back to product team
    • Work with product marketing team to create necessary sales tools including collateral, presentations, and web content to enable the products and services to be successful in the market
    • Work closely with the development/technical team and service organizations to ensure successful delivery of products and services capabilities that meet customer requirements
    • Serve as product evangelist with customers, partners at industry events
    • Manage relationships with technology partners to address unique market needs and accelerate product success
    • Responsible for driving products from concept to customer delivery and beyond
    • Responsible for setting the direction for the end-to-end user experience
    • Manage prioritization and trade-offs among customer experience, performance, and operational support load
    • Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals
    • Create buy-in for the product vision both internally and with key external partners
    • Develop and present recommendations and analyses to the executive management
    • Work closely with the delivery teams and engineering, to ensure a successful product definition and launch
    • Able to analyze complex, multi-variable trade offs to make business case recommendations

    Desired Experience:

    • B2B: 5 years
    • Product Management in IT: 6 years
    • Managed Services Background: 2 years
    • Product Development: 5 years
    • Product Marketing: 5 years





    Adecco Group North America through an impressive portfolio of staffing industry leading brands, including Accounting Principals, Adecco Staffing, Adia, Ajilon, Beeline, Entegee, Lee Hecht Harrison, Modis, Paladin, Parker+Lynch, Pontoon, Special Counsel and Soliant is the world’s leading provider of Human Resources solutions.


    We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.


    Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services team.


    Equal Opportunity Employer Minorities/Women/Veterans/Disabled


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